Spa Etiquette

Opening hours

Wednesday 10.00am - 5.00pm

Thursday 10.00am - 6.00pm

Friday 10.00am - 7.00pm

Saturday 9.00am - 5.00pm

Sunday 10.00am - 1.00pm


We advise that you book your spa treatments as far in advance as possible to secure your preferred date and time. Credit card details are required for all bookings. Payment will be taken on the day of the treatment and in full when booking a day spa package. To make a booking, either drop in to The Beauty Suite or call our Leisure Club on 01865 324672


You must give us at least 48 hours notice of cancellations. Failure to do so will result in the full treatment fee being charged to your card

Gift Vouchers

Hotel Gift vouchers are available from our Main Hotel Reception Desk and can be used in The Beauty Suite or Willows Leisure Club. 


We advise you to avoid shaving for 24 hours before any body treatment or men’s facial. 

Medical Condition

You are required to fill out a consultation form before your treatment. Please inform us if you have any medical condition (including pregnancy) prior to your treatment. 

Willows Leisure Club Members

Receive 10% off any treatments at The Beauty Suite, Wednesday to Friday.


Guests are required to come in for a 24 hour patch test prior to their first Beauty Suite eyelash or eyebrow tint.

Day Spa Guests

Arrival Time – Your Spa Day will start at 10:00am and finish at 5:00pm. However please arrive at least 20 minutes prior to you first treatment. We recommend that no jewellery be worn to the spa. Please make sure you are dry for your treatment wearing dry underwear and a robe, not a damp swim suit.

Attire – A bathrobe, towel and slippers will be provided for your day. Please bring a swimsuit if you intend to use the pool and heat areas or gym gear if you wish to use the Gym. Our Changing rooms are equipped with hairdryers. Please note that you will require a £1.00 coin for the lockers

Hotel Guests

Arrival Time - For treatments please arrive 10 minutes prior to your first scheduled appointment to leave time to fill out our consultation forms. We recommend that no jewellery be worn to the spa. Please make sure you are dry for your treatment wearing dry underwear and a robe, not a damp swim suit.

Additional Information

A £1.00 coin is required for all lockers. Towels will be provided at leisure reception. Please bring with you your room key card and holder, and present on arrival at the leisure club. Willows Leisure Club is available to all hotel guests from 3:00pm on your day of arrival to 11:00am on your day of departure.

Book a room


Should your booking include children please call 0800 374 692

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